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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Weston

July 14, 2026

5  out of  5
rating by Jeff Weston
"Excellent service and very knowledgeable staff. Every question and problem addressed professionally and with the utmost efficiency. I definitely will recommend Thad and his staff to everyone I know . A real pleasure to be a part of their client list. State Farm needs to recognize this agency as they really are "like a good neighbor."
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Dan Plemons

July 9, 2026

5  out of  5
rating by Dan Plemons
"If you are looking for an insurance agency that will treat you well and make you feel like a valued customer, this is your place!"
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Jake Horn

July 2, 2026

5  out of  5
rating by Jake Horn
"Provided great customer service, provided detailed information regarding my retirement planning and provided exceptional knowledge within my saving account!"
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Janet Talbert

July 2, 2026

5  out of  5
rating by Janet Talbert
"Tessa Talbert will put the time in to find you the very best quote for your insurance needs. Very friendly and eager to help!"
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Ashley Allee

July 2, 2026

5  out of  5
rating by Ashley Allee
"I had an excellent experience working with Thad Madsen! He helped me roll over my 401(k) and made the entire process smooth and easy to understand. He took the time to explain my options, answered all of my questions, and made me feel confident in my decisions every step of the way."
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Alicia Harrison

July 2, 2026

5  out of  5
rating by Alicia Harrison
"Thad has provide outstanding service by helping me with my homeowners claim setting up life insurance policies for me and my family along with setting up a retirement plan for me. I recommend everyone to go see him and see how much he can help you!"
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Bri W

July 2, 2026

5  out of  5
rating by Bri W
"Wendy always does an absolutely terrific job. She makes sure all your questions are answered and gives you all the information you need. She’s not only helpful but so genuine and kind."
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mike talbert

July 2, 2026

5  out of  5
rating by mike talbert
"Tessa Talbert is an awesome, knowledgeable agent who strives to take care of the customer in a personal and honest way w/o pushing unnecessary coverages."
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Nick C

July 2, 2026

5  out of  5
rating by Nick C
"Absolutely amazing staff and great leadership from agent Madsen! Couldn’t recommend them more!"
We responded:
"Nick, thank you so much for the kind 5-Star review. Going the extra mile is important to us, as you deserve the best service possible! "
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2nd Street Nutrition

July 2, 2026

5  out of  5
rating by 2nd Street Nutrition
"Amazing staff! Always friendly and willing to help!"
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Kennedy Noland-Young

June 30, 2026

5  out of  5
rating by Kennedy Noland-Young
"My family and I have used Thad Madsen for a VERY long time! The staff is amazing, especially Wendy and Kim! They are always so helpful, and great to work with!"
We responded:
"Hi Kennedy!! Thank you so much for your nice review and kind words about our team. We appreciate you and your family. We promise to always serve you the best we possibly can!"
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Andrea Austin

June 17, 2026

5  out of  5
rating by Andrea Austin
"Wendy always does a great job answering questions and is willing to go the extra mile when unusual claims need to be submitted. I also greatly appreciate her being able to accomplish as much as possible via email."
We responded:
"Andrea, thank you so much for the 5-Star review and kind words about Wendy! We appreciate you and your family so much! We are thankful for you and your business. "
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Stacy Parsons

June 17, 2026

5  out of  5
rating by Stacy Parsons
"Thad, Wendy, and the entire team with Thad Madsen's group were wonderful to work with on all of our policies. They were very kind, responsive, and provided great options, suggestions, and solutions to make sure our insurance needs were covered."
We responded:
"Thank you so much for your kind words, Stacy! We're so glad to hear that Ashley, and the entire team here at Thad Madsen State Farm was able to assist you with all of your policies and provide great options and solutions. We truly appreciate your kind words and are happy to know that your insurance needs are well covered. We look forward to serving you for many years to come!"
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Donna Tucker

June 16, 2026

5  out of  5
rating by Donna Tucker
"Cannot say enough good things about this office and employees! They made it so easy. A HUGE thank you to Ashley!!"
We responded:
"Hi Donna! Thank you so much for your kind review. We appreciate you taking the time to share with us! We are very thankful for Ashley and I am so happy to hear that she helped you out. Thank you!"
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Jared Sisk

June 11, 2026

5  out of  5
rating by Jared Sisk
"Fast friendly service ! Very thorough and a true pleasure to work with."
We responded:
"Jared, thank you so much for the 5-Star review! We really enjoy working with you and are very thankful for your business! We look forward to continually giving you the best service available!"
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Dillon Williams

June 11, 2026

5  out of  5
rating by Dillon Williams
"Thad has been great to work with, especially with help from Ashley. Very quick and responsive, answers any and all questions, honest and upfront!"
We responded:
"Dillon, thank you very much for the 5-star review! We appreciate you and your business and will continue to give the best service possible. Thank you for choosing us!"
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Izzy Miles

May 29, 2026

5  out of  5
rating by Izzy Miles
"Kim is awesome"
We responded:
"Hi Izzy! Thank you for the nice review! I am very appreciative of Kim and I am glad to hear that she helped you out! "
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Clint Hendrix

May 20, 2026

5  out of  5
rating by Clint Hendrix
"We were in a mess when Progressive created 2 policies for our new home and no one could figure out why. We called Taylor and let me say, she made this process and transition so easy for us. We started home, auto, and life insurance. Taylor made great suggestions and handled everything with such ease. Thank you to Taylor and the Thad Mason Group. We will be recommending your insurance company to friends and family."
We responded:
"Hi Clint, thank you very much for the kind 5-Star review! I love to hear that Taylor made the process very quick and easy for you. I am very thankful for her!
We will continue to always serve you to the best of our ability and give you the service you deserve. We appreciate you and your family!"
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Lucas Wilson

May 11, 2026

5  out of  5
rating by Lucas Wilson
"In and out with insurance in no time! Great people and a great price! Thank you kim for being fast and helpful, it made my first time getting auto insurance a breeze!"
We responded:
"Hi Lucas, thank you so much for the nice review! We appreciate you taking the time to share your feedback. We strive to make the process seamless for our customers so I am happy to hear that you were satisfied. Thank you for your business, we appreciate you!"
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Christian Miller

May 4, 2026

5  out of  5
rating by Christian Miller
"Received immediate responses from Wendy regarding my new camper purchase as well as removing coverage from a camper i had just sold. Wendy was very courteous and knowledgeable about coverages needed and made sure my insurance needs were remedied right away. Very happy with service provided."
We responded:
"Christian, thank you so much for the kind 5-star review! I appreciate you sharing your experience with Wendy. We will always strive to give you the best possible service! Thank you for trusting us to serve you!"
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Jeff W

April 30, 2026

5  out of  5
rating by Jeff W
"I saved 100.00 a month on my car insurance by switching to Farmers. Great customer service!"
We responded:
"Hey Jeff! Thank you for sharing your 5-Star review and experience with our State Farm office! We appreciate you and your family!"
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Nicole Becker

April 23, 2026

5  out of  5
rating by Nicole Becker
"Any time I have a problem or even a simple question they figure it out. Wendy ialways has an answer or a fix. Great quality of service and always friendly."
We responded:
"Nicole, thank you so much for the kind 5-Star review! I am happy to hear that Wendy always gives you prompt and friendly service! Thank you for trusting us to serve you. "
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Cindy Weable

April 23, 2026

5  out of  5
rating by Cindy Weable
"I recently had the privilege of working with Ashley at Thad Madsen's State Farm office in Odessa Missouri. The visit was very professional and informative. It was a pleasure doing business with a friendly, caring and honest person who was looking out for my best interest. I would highly recommend Ashley to my friends and family."
We responded:
"Cindy, thank you so much for the 5-Star review and for sharing your experience! I am so happy to hear that Ashley took great care of you. We appreciate you and will always strive to serve you to the best of our abilities!"
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Lisa Waske

April 20, 2026

5  out of  5
rating by Lisa Waske
"Ashley was great to work with!! Answered and explained any questions I had about my policy!!"
We responded:
"Thank you so much for sharing your experience with our office, Lisa! We appreciate your feedback and look forward to serving you much more in the future!"
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David Gurney

April 17, 2026

5  out of  5
rating by David Gurney
"The entire office staff Wendy, Taylor are so great to work with. When I call and need something done they are quick to help and explain things to us. We have had State Farm for almost 30 years"
We responded:
"David, thank you so much for the 5-Star Review! We appreciate your family and your loyalty to State Farm. We will always strive to continue to give you the service you deserve!"