State Farm® Insurance Agent Thad Madsen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keatenns
November 6, 2024
5
out of
5
rating by Keatenns
"I’ve had an outstanding experience with State Farm in Odessa, and I can’t say enough good things about Kimberly Rider. From the moment I walked in, she made the process smooth and easy, always going above and beyond to help with my insurance needs. Kimberly is incredibly knowledgeable, patient, and truly cares about her clients. She took the time to answer all of my questions and made sure I understood my policy options. If you’re in need of reliable insurance service, I highly recommend reaching out to Kimberly at State Farm in Odessa—she’s a true professional and a pleasure to work with!"
We responded:
"Thank you so much for your kind words, Keatenns! We're delighted to hear about your outstanding experience with Kimberly at our State Farm office in Odessa. It’s wonderful to know she went above and beyond to make your insurance process smooth and informative. Kimberly’s dedication to her clients truly shines through, and we’re so grateful to have her on our team. Thank you for the high recommendation—don’t hesitate to reach out if there’s anything more we can assist you with!"
Kenneth Morris
November 5, 2024
5
out of
5
rating by Kenneth Morris
"Real good"
We responded:
"We appreciate the 5-star insurance review, Kenneth! Thank you for sharing your positive experience with us!"
R&B
November 5, 2024
5
out of
5
rating by R&B
"Kayla is excellent!"
We responded:
"Thank you for the 5-star insurance review, R&B! We’re thrilled to hear that Kayla provided excellent service. We'll be sure to share your kind words with her. If there's anything more we can do for you, don’t hesitate to reach out!"
Rebekah Rose
November 5, 2024
5
out of
5
rating by Rebekah Rose
"Great customer service quick response !!"
We responded:
"Thank you, Rebekah, for the great feedback! We're glad to hear you had a positive insurance experience with our quick response and customer service. If you need any further assistance, we’re just a call away!"
Jodi Ortega
October 30, 2024
5
out of
5
rating by Jodi Ortega
"Thad Madsen State Farm Insurance has always taken care of us. Whether it be for a claim, question or needed to add something to our policy. I highly recommend!"
We responded:
"Thanks for taking the time to share your 5-star insurance experience with us, Jodi! We’re so glad to hear that our State Farm team has consistently taken great care of you. Your recommendation means a lot to us!"
Dalen Rickey
October 29, 2024
5
out of
5
rating by Dalen Rickey
"Ashley has always been extremely helpful every time I need something. Great place to do business!"
We responded:
"Thank you, Dalen! We’re so glad to hear that Ashley has been consistently helpful. We appreciate your kind words and are happy to have you as a valued client. Don’t hesitate to reach out whenever you need assistance! We will always be there for you & all of your insurance needs!"
Codie Rucker
October 11, 2024
5
out of
5
rating by Codie Rucker
"Wonderful business! Everyone is very friendly and willing to go above and beyond to help. Very professional staff with a small town "everyone's welcome" demeanor."
We responded:
"Thank you for your kind words, Codie! We’re so glad to hear that you had a positive experience with our team here at Thad Madsen State Farm. Our goal is to provide a friendly and welcoming atmosphere while maintaining professionalism. Your support means a lot to us, and we look forward to continuing to serve you & all of your insurance needs!"
Philip Scarborough
October 7, 2024
5
out of
5
rating by Philip Scarborough
"Wendy under Thad Madison in Odessa was very helpful when it came to finding the best rate for my insurance policies here lately. The whole team has always been very easy and helpful to work with and I have appreciated doing business with them and being a partner with them in insurance."
We responded:
"It's wonderful to hear that Wendy and our team here at Thad Madsen State Farm have been so helpful in finding the best rates for your insurance! Thank you for sharing your positive experience with us—your feedback is sure to help others looking for reliable service!"
Kyle Wells
October 2, 2024
5
out of
5
rating by Kyle Wells
"Best staff!! Great Service!! Made us feel right at home!"
We responded:
"Thank you so much for your wonderful insurance review, Kyle! We're thrilled to hear that our staff made you feel at home and provided great service. We always strive to create a welcoming environment for our State Farm family. If you need anything else, don’t hesitate to reach out!"
Cassadee Barker (CassadeeB)
September 6, 2024
5
out of
5
rating by Cassadee Barker (CassadeeB)
"Wendy was a life saver during this process. She made everything so easy and minimal on our end we couldn’t be more grateful. When I thought insuring our home was going to be a pain she handled it all and the process was seamless. We will always recommend State Farm and Wendy to anyone who will listen."
We responded:
"Your 5-star insurance review & recommendation mean the world to us, Cassadee! We look forward to serving you for many years to come!"
nathan morton
September 6, 2024
5
out of
5
rating by nathan morton
"Taylor G has helped me immensely with my policies and changes and any questions I may have had and been extremely pleasant the whole time. I will always ask for her when calling State Farm about anything and would 10/10 times recommend her to everyone."
We responded:
"Hi Nathan! Thank you so much for taking the time to share your kind words with our team here at Thad Madsen State Farm. This will make Taylor's day!"
angie meads
August 14, 2024
5
out of
5
rating by angie meads
"I had a great experience with Ashley Kleoppel Insuring my business, vehicles etc. and I would highly recommend her and this agency to others!"
We responded:
"Thank you so much for the awesome 5-star insurance review & recommendations. Your support means the world to us, Angie!"
kennedy everett
August 14, 2024
5
out of
5
rating by kennedy everett
"I have a love for vehicles and so does my significant other and we love to have a fleet! Ashley Kleoppel always gets me taken care of! I can message her and she gets right back to be making the process so easy! I definitely recommend her for everything!"
We responded:
"Thank you so much for your 5-star review, Kennedy! We’re thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we’re grateful for your support. Looking forward to serving you and all of your insurance needs for many more years to come!"
Caleb Hotchkin
August 14, 2024
5
out of
5
rating by Caleb Hotchkin
"Ashley does great work! Always willing to help on any of the insurance plans that I have needed both business and personal!"
We responded:
"Thank you, Caleb, for the fantastic review! We’re overjoyed to hear you had such a great experience. Your kind words motivate us to keep up the good work. We will always be there for you and all of your insurance needs!"
Theresa Dotson Alexander
August 14, 2024
5
out of
5
rating by Theresa Dotson Alexander
"Ashley is knowledgeable, kind and if she doesn’t know something she is sure to ask Thad. I really appreciate her."
We responded:
"Thanks for the insurance shout-out, Theresa! We appreciate you placing your trust in us. Ashley and the rest of our State Farm team will always be there for you!"
jacob weber
August 14, 2024
5
out of
5
rating by jacob weber
"Very easy people to deal with. I like the idea of being able to pick up the phone and speak to real people and that’s exactly what I can do with anybody at this establishment. I deal directly with Wendy and she has never done me wrong and is always there to help. 5 star service, reliability, and quality no questions asked."
We responded:
"Thank you so much for the support, Jacob! We will always be there for you and all of your insurance needs!"
Christy Logan
August 12, 2024
5
out of
5
rating by Christy Logan
"I can not say enough good about Thad and his team! He was able to take my insurance, which was all messed up from a previous company, and get everything straighted out. He explained everything along the way, answered all my questions, and made what had been a stressful situation, super easy! All the ladies in the office are super nice and helpful! Highly recommend!"
We responded:
"Welcome to the State Farm family, Christy! Your kind words about our team mean the world to us so thank you so much for taking the time to share. We will always be there for you and all of your insurance needs! "
Donna Gwodz
August 7, 2024
5
out of
5
rating by Donna Gwodz
"Recently our new car was damaged in an accident. The other insurance company took responsibility for their client. After two weeks, however, we still had no estimate and communication was nonexistent. I went to our insurance company, State Farm, seeking advice. Taylor was so incredible!! She spoke with the other company and within two days our car was in the shop for an estimate. She was very informative and helpful about the situation. Thank you Taylor for the great customer service!!!"
We responded:
"Your kind words mean the world to us, Donna! Thank you so much for taking the time to share your support with our team here at Thad Madsen State Farm. This will make Taylor's day!"
Andrew Webster
July 29, 2024
5
out of
5
rating by Andrew Webster
"State Farm always gives get service. Wendy is so sweet and friendly like a good neighbor."
We responded:
"Hey Andrew! Wendy and the rest of our State Farm team really appreciate the support. Thank you so much for sharing!"
tiffany stalone
July 23, 2024
5
out of
5
rating by tiffany stalone
"Taylor is the absolute best!! She Is always there when i have a question or a concern."
We responded:
"Hi Tiffany! Taylor will really appreciate the kind words so thank you so much for taking the time to share!"
Mallory Zarda
July 19, 2024
5
out of
5
rating by Mallory Zarda
"Everyone in Thad’s office has been super helpful in getting us home and auto policies. Thad was quick in responding to my quote request, Ashley did a phenomenal job explaining how the policies would protect us, and Wendy was great in finalizing everything for us. Their professionalism and communication has been top notch, and I’m so glad we made the switch!"
We responded:
"Welcome to the State Farm family, Mallory! Thank you for placing your trust in us. We will always be there for you and all of your insurance needs! "
Shelly Ewing
July 12, 2024
5
out of
5
rating by Shelly Ewing
"Thad andTaylor went above and beyond walking me through the process of filing and navigating through all the steps! The customer service from their office is spectacular."
We responded:
"Hey Shelly! So happy to hear your insurance experience was a positive one, that's what we are here for! We look forward to serving you for many years to come!"
Mayce Baxter
July 11, 2024
5
out of
5
rating by Mayce Baxter
"Great experience signing up with State Farm! Ashley was so kind and answered all of my questions. Highly recommend!"
We responded:
"Hey Mayce! Ashley always goes above and beyond for our State Farm family so thank you so much for the shout-out! This will make her day!"
Caleb Froedge
July 10, 2024
5
out of
5
rating by Caleb Froedge
"Thad and his staff have always been very attentive to our needs and quick to help us, honestly, like a good neighbor, even though we now live in KS!"
We responded:
"Hey Caleb! Thank you so much for taking the time to share your positive insurance experience with us. Our whole State Farm team looks forward to serving you for many years to come!"
Libby Taube
May 31, 2024
5
out of
5
rating by Libby Taube
"The entire staff at Thad Madsen - State Farm is amazing! They are always very knowledgeable and answer any questions I have. Wendy is especially outstanding at explaining the different life insurance policies and always has a smile on her face even if I ask her to repeat the information a couple times.. Thank you!"
We responded:
"Libby, thank you so much for the 5-Star review and kind feedback! We love hearing positive experiences that our team provides. We are grateful for you and your family and look forward to serving you much more in the future!"