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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jared Sisk

June 11, 2026

5  out of  5
rating by Jared Sisk
"Fast friendly service ! Very thorough and a true pleasure to work with."
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Dillon Williams

June 11, 2026

5  out of  5
rating by Dillon Williams
"Thad has been great to work with, especially with help from Ashley. Very quick and responsive, answers any and all questions, honest and upfront!"
We responded:
"Dillon, thank you very much for the 5-star review! We appreciate you and your business and will continue to give the best service possible. Thank you for choosing us!"
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Izzy Miles

May 29, 2026

5  out of  5
rating by Izzy Miles
"Kim is awesome"
We responded:
"Hi Izzy! Thank you for the nice review! I am very appreciative of Kim and I am glad to hear that she helped you out! "
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Clint Hendrix

May 20, 2026

5  out of  5
rating by Clint Hendrix
"We were in a mess when Progressive created 2 policies for our new home and no one could figure out why. We called Taylor and let me say, she made this process and transition so easy for us. We started home, auto, and life insurance. Taylor made great suggestions and handled everything with such ease. Thank you to Taylor and the Thad Mason Group. We will be recommending your insurance company to friends and family."
We responded:
"Hi Clint, thank you very much for the kind 5-Star review! I love to hear that Taylor made the process very quick and easy for you. I am very thankful for her! We will continue to always serve you to the best of our ability and give you the service you deserve. We appreciate you and your family!"
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Lucas Wilson

May 11, 2026

5  out of  5
rating by Lucas Wilson
"In and out with insurance in no time! Great people and a great price! Thank you kim for being fast and helpful, it made my first time getting auto insurance a breeze!"
We responded:
"Hi Lucas, thank you so much for the nice review! We appreciate you taking the time to share your feedback. We strive to make the process seamless for our customers so I am happy to hear that you were satisfied. Thank you for your business, we appreciate you!"
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Christian Miller

May 4, 2026

5  out of  5
rating by Christian Miller
"Received immediate responses from Wendy regarding my new camper purchase as well as removing coverage from a camper i had just sold. Wendy was very courteous and knowledgeable about coverages needed and made sure my insurance needs were remedied right away. Very happy with service provided."
We responded:
"Christian, thank you so much for the kind 5-star review! I appreciate you sharing your experience with Wendy. We will always strive to give you the best possible service! Thank you for trusting us to serve you!"
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Jeff W

April 30, 2026

5  out of  5
rating by Jeff W
"I saved 100.00 a month on my car insurance by switching to Farmers. Great customer service!"
We responded:
"Hey Jeff! Thank you for sharing your 5-Star review and experience with our State Farm office! We appreciate you and your family!"
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Nicole Becker

April 23, 2026

5  out of  5
rating by Nicole Becker
"Any time I have a problem or even a simple question they figure it out. Wendy ialways has an answer or a fix. Great quality of service and always friendly."
We responded:
"Nicole, thank you so much for the kind 5-Star review! I am happy to hear that Wendy always gives you prompt and friendly service! Thank you for trusting us to serve you. "
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Cindy Weable

April 23, 2026

5  out of  5
rating by Cindy Weable
"I recently had the privilege of working with Ashley at Thad Madsen's State Farm office in Odessa Missouri. The visit was very professional and informative. It was a pleasure doing business with a friendly, caring and honest person who was looking out for my best interest. I would highly recommend Ashley to my friends and family."
We responded:
"Cindy, thank you so much for the 5-Star review and for sharing your experience! I am so happy to hear that Ashley took great care of you. We appreciate you and will always strive to serve you to the best of our abilities!"
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Lisa Waske

April 20, 2026

5  out of  5
rating by Lisa Waske
"Ashley was great to work with!! Answered and explained any questions I had about my policy!!"
We responded:
"Thank you so much for sharing your experience with our office, Lisa! We appreciate your feedback and look forward to serving you much more in the future!"
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David Gurney

April 17, 2026

5  out of  5
rating by David Gurney
"The entire office staff Wendy, Taylor are so great to work with. When I call and need something done they are quick to help and explain things to us. We have had State Farm for almost 30 years"
We responded:
"David, thank you so much for the 5-Star Review! We appreciate your family and your loyalty to State Farm. We will always strive to continue to give you the service you deserve!"
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Amber Cuda

April 17, 2026

5  out of  5
rating by Amber Cuda
"Taylor was very response on agreeing to help us! When we had asked for help! We were very pleased with our service! Would recommend asking for her anytime you call!"
We responded:
"Amber, thank you so much for the feedback of your experience with Taylor! She is a great asset to our team and we are very thankful for her. We are so thankful for the 5-Star review!"
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Rachel Johnson

March 23, 2026

5  out of  5
rating by Rachel Johnson
"Ashely was very responsive and knowledgeable. She answered all my questions and made the switching process so easy!"
We responded:
"Rachel, thank you so much for sharing your experience with Ashley! I am so glad to hear that she made the process simple for you. We appreciate you and your family!"
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Robert Hotmer

March 2, 2026

5  out of  5
rating by Robert Hotmer
"I have been using this State Farm for decades. Wendy Kratz has always been professional, quick, and very helpful every time I need anything."
We responded:
"Robert, thank you so much for the kind review! Thank you for recognizing Wendy. I am happy to hear she has been taking great care of you! We appreciate you and your business. "
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Jennifer Porras

February 27, 2026

5  out of  5
rating by Jennifer Porras
"Kayla Caton gave me a quote for my car insurance & I actually ended up switching over. She was awesome & took like 5 minutes! All super nice!"
We responded:
"Jennifer, thank you so much for the kind review! I am so happy to hear that Kayla took great care of you. We appreciate you and your business!"
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Lexi Davidson (Meyer)

February 24, 2026

5  out of  5
rating by Lexi Davidson (Meyer)
"Highly recommend Thad and his team! Very professional and quick to respond anytime I have questions. I always appreciate his expertise and willingness to help."
We responded:
"Lexi, thank you so much for the kind review! We always strive to respond promptly and accurately to questions! We appreciate you!"
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Wayne Simpson

February 17, 2026

5  out of  5
rating by Wayne Simpson
"This State Farm office is professional, accurate, quick, and care about their customers. Pricing is affordable."
We responded:
"Wayne, thank you so much for the kind 5-star review! We appreciate the feedback, as caring for our customers is our top priority. We appreciate you!"
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Kamron Myers

February 13, 2026

5  out of  5
rating by Kamron Myers
"Ashley has been a HUGE help with getting my insurance set up. Very communicative, and has just been a big help throughout this entire process. I would recommend her 1000x times if I could!"
We responded:
"Kamron, thank you so much for your kind words about Ashley! She is a rockstar and we are very thankful for her! We will always strive to take good care of you, so please never hesitate to reach out. We appreciate you and your business!"
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Douglas King

February 3, 2026

5  out of  5
rating by Douglas King
"Ashley is the best of the best. She reached out to me a year later to check up on me and lo and behold I needed to change insurance companies. She worked with me to save me a lot of money by switching to State Farm. Outstanding, professional, and friendly."
We responded:
"Doug, thank you for sharing your experience with Ashley! She is a pivotal part of our team and she always strives to take care of customers like they are family. We are lucky to have her! We appreciate you and your business!"
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Ashli Watreas

February 2, 2026

5  out of  5
rating by Ashli Watreas
"Taylor Grube was so helpful and efficient at getting us rates quickly. She was always available by phone, text, and answered emails fast. She answered all of our questions and was always super friendly. We appreciate her help and expertise and getting us great rates. Would highly recommend the Thad Madsen Group!"
We responded:
"Ashli, thank you so much for your kind words about Taylor! We really appreciate you sharing your experience with our office. We are very grateful for you and your family! "
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Patrick Hammond

January 30, 2026

5  out of  5
rating by Patrick Hammond
"Ashley made it so convenient and easy to switch insurance providers. No headaches or stressful phone calls to deal with and was able to cut my auto premium in half as well as bundle my home insurance. Definitely recommend getting a quote to see how much you could save."
We responded:
"Patrick, thank you so much for the 5-Star review! I am happy to hear that Ashley took great care of you! We appreciate you and your business. "
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Makeda DeBerry

January 26, 2026

5  out of  5
rating by Makeda DeBerry
"Ashley (Agent I spoke to) was patient with me, poised, friendly, professional, understanding, and very thorough. She gave me 3 different Auto insurance options for coverage, 3 different tiers to choose from, and explained each tier thoroughly. I really appreciate her for giving me options because I need to stretch every dollar right now. She offered life insurance coverage also, I kindly declined. I usually only get 1 option from my past insurance agent during renewal time and it was always disappointing. I just didn't take enough time to search for a different agent with better rates. Back to the good 😊 I was able to insure 2 cars for less than $90.00 (I believe it was tier 1 coverage) I plan to upgrade to a higher tier coverage in the future. There was no down payment, a straight coverage rate to start coverage. No additional fees for my bank debit card to be on file either! Please keep in mind your rates will depend on the type & year of the vehicle(s) you have, your dmv record, and the consistency of your past car insurance payments. Avoid lapses, avoid tickets. Either way if you need to get back on track, or want to shop around, you can do it, don't be ashamed! Ashley is a rockstar! Honest review from new member in Kansas City, MO! Thank you to Thad's State Farm team! Keep Ashley happy, she's a keeper!"
We responded:
"Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re thrilled to hear about your experience with Ashley and how she was able to walk you through multiple auto insurance options and find coverage that truly fit your needs and budget. Ashley takes great pride in being patient, transparent, and thorough, and your feedback perfectly reflects that. We’re especially glad we could help you insure both vehicles at a price you were comfortable with and give you flexibility to upgrade coverage down the road when the time is right. We truly appreciate your trust in our office and your kind words about our team. Welcome to the State Farm family, and thank you for choosing Thad Madsen’s State Farm team—we’re always here when you need us!"
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Faith Drenon

January 10, 2026

5  out of  5
rating by Faith Drenon
"Always a great experience working with Ashley! She’s very knowledgeable and always so helpful giving advice when all the information is new for someone!"
We responded:
"Hi Faith! We really appreciate your feedback! It’s wonderful to hear that Ashley was able to guide you through the process and make things easier. Thank you for trusting us with your insurance needs — we’re always here to help whenever you need."
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Joshua Gillespie

January 9, 2026

5  out of  5
rating by Joshua Gillespie
"Ashley and Kim have both been incredibly helpful in setting up all of my policies. My rates and coverages are stellar, and they made it very simple and quick! Thank you!"
We responded:
"Thank you for taking the time to share your positive experience with us, Joshua! We’re thrilled to hear that Ashley and Kim made the process simple and that you’re happy with your insurance coverage and rates. We appreciate your trust and are always here to help with anything you need!"
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Jenny Neel

January 9, 2026

5  out of  5
rating by Jenny Neel
"Ashley was extremely knowledgeable and helpful. She was also able to save me a lot of money on my auto insurance."
We responded:
"Thank you for your kind words, Jenny! I’m glad Ashley was able to help and save you money on your auto insurance. We appreciate your trust and look forward to continuing to support your insurance needs!"