Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shelly Ewing

Shelly Ewing

July 12, 2024

5  out of  5 rating by Shelly Ewing
"Thad andTaylor went above and beyond walking me through the process of filing and navigating through all the steps! The customer service from their office is spectacular."
Profile photo of Mayce Baxter

Mayce Baxter

July 11, 2024

5  out of  5 rating by Mayce Baxter
"Great experience signing up with State Farm! Ashley was so kind and answered all of my questions. Highly recommend!"
Profile photo of Caleb Froedge

Caleb Froedge

July 10, 2024

5  out of  5 rating by Caleb Froedge
"Thad and his staff have always been very attentive to our needs and quick to help us, honestly, like a good neighbor, even though we now live in KS!"
Profile photo of Libby Taube

Libby Taube

May 31, 2024

5  out of  5 rating by Libby Taube
"The entire staff at Thad Madsen - State Farm is amazing! They are always very knowledgeable and answer any questions I have. Wendy is especially outstanding at explaining the different life insurance policies and always has a smile on her face even if I ask her to repeat the information a couple times.. Thank you!"
Profile photo of Julie Gahagan

Julie Gahagan

May 10, 2024

5  out of  5 rating by Julie Gahagan
"State Farm and our Odessa office is very lucky to have Thad. He has been there for us every step of the way during our journey after the fire in our kitchen. He came to our house on Super Bowl Sunday, the day the fire occurred. Not sure how many agents would take the time out of their day to do this. he has kept us informed, provided us with timely updates and made us feel comfortable in a time of great stress. That is an asset to your company. Thank you so much! The Pugh Family"
Profile photo of Margaret Kohlstaedt

Margaret Kohlstaedt

May 4, 2024

5  out of  5 rating by Margaret Kohlstaedt
"Very personalized service!! We have used State Farm for over 45 years!"
Profile photo of dana mcelhaney

dana mcelhaney

April 13, 2024

5  out of  5 rating by dana mcelhaney
"Always have had state farm insurance. Great customer service and always on top of things. Willing to help in anyway they can. Example: hit a deer with my car, had trouble with the tow company, called Thad madsen state farm that morning and Wendy was great help getting everything squared away with our issues. I wouldn't go anywhere else. Well worth what I pay."
Profile photo of Leah Lindemann

Leah Lindemann

April 11, 2024

5  out of  5 rating by Leah Lindemann
"A great guy and business!"
Profile photo of tasha romazon

tasha romazon

March 25, 2024

5  out of  5 rating by tasha romazon
"Wendy at Thad Madsen State Farm is wonderful! We have received quotes from her for life, auto, and home at different times in the past two years. She is so friendly and provides the best customer service. She takes the time to explain different coverage options and gets to know your needs so she can recommend only the coverages you need. By far, the best insurance person/company we have ever worked with!"
Profile photo of Ellie MacLaughlin

Ellie MacLaughlin

March 25, 2024

5  out of  5 rating by Ellie MacLaughlin
"Thad was able to help me throughout every step of my insurance process when I was in my wreck and never made me feel like I didn’t know what was going on. He always was willing to help and never made me think a question I have was dumb or not important! Extremely good service!!!"
Profile photo of Brent Young

Brent Young

March 23, 2024

5  out of  5 rating by Brent Young
"Great experience! Taylor our account representative was amazing, answered all our questions, made us feel very comfortable with the switch to State Farm."
Profile photo of Maranda Glidewell

Maranda Glidewell

March 20, 2024

5  out of  5 rating by Maranda Glidewell
"I had an absolutely amazing experience with Thad’s State Farm Office. I had the pleasure of working with Ashley who is super helpful and knowledgeable. She was able to help me with quotes and answered every question I asked!"
Profile photo of Naomi Alaniz

Naomi Alaniz

March 12, 2024

5  out of  5 rating by Naomi Alaniz
"Wendy has been so helpful and informative, especially as a first time insurance buyer! I highly recommend."
Profile photo of Brandi Clark

Brandi Clark

March 11, 2024

5  out of  5 rating by Brandi Clark
"State Farm has always been my Auto/Home/Life Insurance company. Wendy is great to work with. She is always quick to get back to me and very patient when I need it most. I high recommend State Farm!"
Profile photo of Chelsea Sanders

Chelsea Sanders

March 7, 2024

5  out of  5 rating by Chelsea Sanders
"I had the pleasure of experiencing exceptional service with Wendy at Statefarm. Wendy's professionalism and genuine care for her clients were evident from our very first interaction. she made the process effortless and stress-free. I am grateful to have had the opportunity to work with Wendy and highly recommend her to anyone in need of insurance services. She is a true asset to Statefarm and I am confident that anyone who works with her will have the same exceptional experience that I did."
Profile photo of michael McGinnis

michael McGinnis

March 7, 2024

5  out of  5 rating by michael McGinnis
"Everyone was amazing there!!!"
Profile photo of Chris Henning

Chris Henning

March 5, 2024

5  out of  5 rating by Chris Henning
"The staff is always very friendly in the office. Wendy does a great job at answering questions and finding the best possible solution."
Profile photo of Kayla Killough

Kayla Killough

February 28, 2024

5  out of  5 rating by Kayla Killough
"Taylor was amazing! She was extremely professional and helpful! I’m so thankful we used her 🙂"
Profile photo of Jolene Hennon

Jolene Hennon

January 24, 2024

5  out of  5 rating by Jolene Hennon
"The office is a well oiled machine, between Thad and his staff they don't miss a detail."
Profile photo of Cody Allen

Cody Allen

January 19, 2024

5  out of  5 rating by Cody Allen
"I dealt with Wendy and Thad on my new life insurance policies. Both made the process easy and answered my questions very well. I have been working with Wendy for over 10 years, she is very nice and willing to help, she also always responds promptly!"
Profile photo of Jonathon Clark

Jonathon Clark

January 16, 2024

5  out of  5 rating by Jonathon Clark
"Thad and his team have treated me great since day one. I travel a half hour just to do business with his office. Would highly recommend to anyone looking for an insurance agent."
Profile photo of John Boyer

John Boyer

January 12, 2024

5  out of  5 rating by John Boyer
"I had a remarkable experience with Thad Madsen at State Farm. His exceptional professionalism, combined with profound knowledge, allowed him to effectively match products with our concerns. Thoroughly impressed with his expertise and assistance."
Profile photo of Dawn Diel Boyer

Dawn Diel Boyer

January 12, 2024

5  out of  5 rating by Dawn Diel Boyer
"Thad is a great agent to work with. He is very knowledgeable about the products offered and discussing options to get the desired coverage. I highly recommend visiting him at his Odessa office if you’re curious about how to plan for your family’s future."
Profile photo of Derrian Kratz

Derrian Kratz

January 11, 2024

5  out of  5 rating by Derrian Kratz
"I have been a customer since I was a teenager and I love the quality of customer service and the kind and caring service the employees provide."
Profile photo of Alexus Barney

Alexus Barney

January 5, 2024

5  out of  5 rating by Alexus Barney
"I’ve had insurance with State Farm for a little over a year now, and I am very pleased with the good work they have done for me. Thank you to all the staff with State Farm. I’ve had help with multiple staff members, they were very helpful & get you what’s perfect for you and your family. I highly recommend !"