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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jodi Ortega

October 30, 2024

5  out of  5
rating by Jodi Ortega
"Thad Madsen State Farm Insurance has always taken care of us. Whether it be for a claim, question or needed to add something to our policy. I highly recommend!"
We responded:
"Thanks for taking the time to share your 5-star insurance experience with us, Jodi! We’re so glad to hear that our State Farm team has consistently taken great care of you. Your recommendation means a lot to us!"
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Dalen Rickey

October 29, 2024

5  out of  5
rating by Dalen Rickey
"Ashley has always been extremely helpful every time I need something. Great place to do business!"
We responded:
"Thank you, Dalen! We’re so glad to hear that Ashley has been consistently helpful. We appreciate your kind words and are happy to have you as a valued client. Don’t hesitate to reach out whenever you need assistance! We will always be there for you & all of your insurance needs!"
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Codie Rucker

October 11, 2024

5  out of  5
rating by Codie Rucker
"Wonderful business! Everyone is very friendly and willing to go above and beyond to help. Very professional staff with a small town "everyone's welcome" demeanor."
We responded:
"Thank you for your kind words, Codie! We’re so glad to hear that you had a positive experience with our team here at Thad Madsen State Farm. Our goal is to provide a friendly and welcoming atmosphere while maintaining professionalism. Your support means a lot to us, and we look forward to continuing to serve you & all of your insurance needs!"
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Philip Scarborough

October 7, 2024

5  out of  5
rating by Philip Scarborough
"Wendy under Thad Madison in Odessa was very helpful when it came to finding the best rate for my insurance policies here lately. The whole team has always been very easy and helpful to work with and I have appreciated doing business with them and being a partner with them in insurance."
We responded:
"It's wonderful to hear that Wendy and our team here at Thad Madsen State Farm have been so helpful in finding the best rates for your insurance! Thank you for sharing your positive experience with us—your feedback is sure to help others looking for reliable service!"
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Kyle Wells

October 2, 2024

5  out of  5
rating by Kyle Wells
"Best staff!! Great Service!! Made us feel right at home!"
We responded:
"Thank you so much for your wonderful insurance review, Kyle! We're thrilled to hear that our staff made you feel at home and provided great service. We always strive to create a welcoming environment for our State Farm family. If you need anything else, don’t hesitate to reach out!"
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Cassadee Barker (CassadeeB)

September 6, 2024

5  out of  5
rating by Cassadee Barker (CassadeeB)
"Wendy was a life saver during this process. She made everything so easy and minimal on our end we couldn’t be more grateful. When I thought insuring our home was going to be a pain she handled it all and the process was seamless. We will always recommend State Farm and Wendy to anyone who will listen."
We responded:
"Your 5-star insurance review & recommendation mean the world to us, Cassadee! We look forward to serving you for many years to come!"
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nathan morton

September 6, 2024

5  out of  5
rating by nathan morton
"Taylor G has helped me immensely with my policies and changes and any questions I may have had and been extremely pleasant the whole time. I will always ask for her when calling State Farm about anything and would 10/10 times recommend her to everyone."
We responded:
"Hi Nathan! Thank you so much for taking the time to share your kind words with our team here at Thad Madsen State Farm. This will make Taylor's day!"
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angie meads

August 14, 2024

5  out of  5
rating by angie meads
"I had a great experience with Ashley Kleoppel Insuring my business, vehicles etc. and I would highly recommend her and this agency to others!"
We responded:
"Thank you so much for the awesome 5-star insurance review & recommendations. Your support means the world to us, Angie!"
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kennedy everett

August 14, 2024

5  out of  5
rating by kennedy everett
"I have a love for vehicles and so does my significant other and we love to have a fleet! Ashley Kleoppel always gets me taken care of! I can message her and she gets right back to be making the process so easy! I definitely recommend her for everything!"
We responded:
"Thank you so much for your 5-star review, Kennedy! We’re thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we’re grateful for your support. Looking forward to serving you and all of your insurance needs for many more years to come!"
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Caleb Hotchkin

August 14, 2024

5  out of  5
rating by Caleb Hotchkin
"Ashley does great work! Always willing to help on any of the insurance plans that I have needed both business and personal!"
We responded:
"Thank you, Caleb, for the fantastic review! We’re overjoyed to hear you had such a great experience. Your kind words motivate us to keep up the good work. We will always be there for you and all of your insurance needs!"
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Theresa Dotson Alexander

August 14, 2024

5  out of  5
rating by Theresa Dotson Alexander
"Ashley is knowledgeable, kind and if she doesn’t know something she is sure to ask Thad. I really appreciate her."
We responded:
"Thanks for the insurance shout-out, Theresa! We appreciate you placing your trust in us. Ashley and the rest of our State Farm team will always be there for you!"
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jacob weber

August 14, 2024

5  out of  5
rating by jacob weber
"Very easy people to deal with. I like the idea of being able to pick up the phone and speak to real people and that’s exactly what I can do with anybody at this establishment. I deal directly with Wendy and she has never done me wrong and is always there to help. 5 star service, reliability, and quality no questions asked."
We responded:
"Thank you so much for the support, Jacob! We will always be there for you and all of your insurance needs!"
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Christy Logan

August 12, 2024

5  out of  5
rating by Christy Logan
"I can not say enough good about Thad and his team! He was able to take my insurance, which was all messed up from a previous company, and get everything straighted out. He explained everything along the way, answered all my questions, and made what had been a stressful situation, super easy! All the ladies in the office are super nice and helpful! Highly recommend!"
We responded:
"Welcome to the State Farm family, Christy! Your kind words about our team mean the world to us so thank you so much for taking the time to share. We will always be there for you and all of your insurance needs! "
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Donna Gwodz

August 7, 2024

5  out of  5
rating by Donna Gwodz
"Recently our new car was damaged in an accident. The other insurance company took responsibility for their client. After two weeks, however, we still had no estimate and communication was nonexistent. I went to our insurance company, State Farm, seeking advice. Taylor was so incredible!! She spoke with the other company and within two days our car was in the shop for an estimate. She was very informative and helpful about the situation. Thank you Taylor for the great customer service!!!"
We responded:
"Your kind words mean the world to us, Donna! Thank you so much for taking the time to share your support with our team here at Thad Madsen State Farm. This will make Taylor's day!"
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Andrew Webster

July 29, 2024

5  out of  5
rating by Andrew Webster
"State Farm always gives get service. Wendy is so sweet and friendly like a good neighbor."
We responded:
"Hey Andrew! Wendy and the rest of our State Farm team really appreciate the support. Thank you so much for sharing!"
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tiffany stalone

July 23, 2024

5  out of  5
rating by tiffany stalone
"Taylor is the absolute best!! She Is always there when i have a question or a concern."
We responded:
"Hi Tiffany! Taylor will really appreciate the kind words so thank you so much for taking the time to share!"
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Mallory Zarda

July 19, 2024

5  out of  5
rating by Mallory Zarda
"Everyone in Thad’s office has been super helpful in getting us home and auto policies. Thad was quick in responding to my quote request, Ashley did a phenomenal job explaining how the policies would protect us, and Wendy was great in finalizing everything for us. Their professionalism and communication has been top notch, and I’m so glad we made the switch!"
We responded:
"Welcome to the State Farm family, Mallory! Thank you for placing your trust in us. We will always be there for you and all of your insurance needs! "
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Shelly Ewing

July 12, 2024

5  out of  5
rating by Shelly Ewing
"Thad andTaylor went above and beyond walking me through the process of filing and navigating through all the steps! The customer service from their office is spectacular."
We responded:
"Hey Shelly! So happy to hear your insurance experience was a positive one, that's what we are here for! We look forward to serving you for many years to come!"
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Mayce Baxter

July 11, 2024

5  out of  5
rating by Mayce Baxter
"Great experience signing up with State Farm! Ashley was so kind and answered all of my questions. Highly recommend!"
We responded:
"Hey Mayce! Ashley always goes above and beyond for our State Farm family so thank you so much for the shout-out! This will make her day!"
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Caleb Froedge

July 10, 2024

5  out of  5
rating by Caleb Froedge
"Thad and his staff have always been very attentive to our needs and quick to help us, honestly, like a good neighbor, even though we now live in KS!"
We responded:
"Hey Caleb! Thank you so much for taking the time to share your positive insurance experience with us. Our whole State Farm team looks forward to serving you for many years to come!"
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Libby Taube

May 31, 2024

5  out of  5
rating by Libby Taube
"The entire staff at Thad Madsen - State Farm is amazing! They are always very knowledgeable and answer any questions I have. Wendy is especially outstanding at explaining the different life insurance policies and always has a smile on her face even if I ask her to repeat the information a couple times.. Thank you!"
We responded:
"Libby, thank you so much for the 5-Star review and kind feedback! We love hearing positive experiences that our team provides. We are grateful for you and your family and look forward to serving you much more in the future!"
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Julie Gahagan

May 10, 2024

5  out of  5
rating by Julie Gahagan
"State Farm and our Odessa office is very lucky to have Thad. He has been there for us every step of the way during our journey after the fire in our kitchen. He came to our house on Super Bowl Sunday, the day the fire occurred. Not sure how many agents would take the time out of their day to do this. he has kept us informed, provided us with timely updates and made us feel comfortable in a time of great stress. That is an asset to your company. Thank you so much! The Pugh Family"
We responded:
"Julie, thank you so much for the kind words! It has been my pleasure taking care of you and your family during a difficult claim time. Thank you for the opportunity to take care of your insurance needs. I look forward to serving you all much more in the future!"
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Margaret Kohlstaedt

May 4, 2024

5  out of  5
rating by Margaret Kohlstaedt
"Very personalized service!! We have used State Farm for over 45 years!"
We responded:
"Margaret, thank you so much for the review! We appreciate you and your family and truly value your friendship! We are lucky to have the opportunity to serve you!"
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dana mcelhaney

April 13, 2024

5  out of  5
rating by dana mcelhaney
"Always have had state farm insurance. Great customer service and always on top of things. Willing to help in anyway they can. Example: hit a deer with my car, had trouble with the tow company, called Thad madsen state farm that morning and Wendy was great help getting everything squared away with our issues. I wouldn't go anywhere else. Well worth what I pay."
We responded:
"Dana, thank you so much for sharing your experience with us! We truly appreciate your review and we are thankful for the opportunity to serve your family! We look forward to taking care of you all much more in the future!"
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Leah Lindemann

April 11, 2024

5  out of  5
rating by Leah Lindemann
"A great guy and business!"
We responded:
"Leah, thank you so much for the kind 5-Star review! We strive to provide the best service possible, so we greatly appreciate reviews like yours!"